📄 REFUND POLICY

Refund Policy

Last updated: August 4, 2026

The short version: We don't offer refunds on custom-made work. But we're real people running a family business, and we'd rather talk it out than lose a customer. If something's wrong, call us.

Why no refunds on custom work?

Everything we make is built specifically for your home - countertops, cabinets, and everything in between. Once material is templated, cut, fabricated, or built for your project, it can't be resold or returned to our suppliers. That material is yours.

What's non-refundable:

  • Custom stone countertops (granite, quartz, marble, quartzite, soapstone, etc.)

  • Laminate and Formica countertops cut or fabricated for your project

  • Solid surface materials (Corian, etc.)

  • Custom cabinetry - built, ordered, or modified for your space

  • Slabs that have been templated, cut, or polished

  • Completed installations

  • Custom edges, cutouts, sink holes, or finish work

  • Special-order materials (anything we ordered specifically for your job)

  • Delivery, template, and installation labor

  • Deposits once fabrication or ordering has begun

What we WILL do:

  • Fix our mistakes. If we cut something wrong, mismeasured, or delivered damaged material, that's on us - we'll make it right. Repair, replace, or refund - whatever fits the situation.

  • Honor manufacturer warranties. Quartz brands like Corian, Cambria, Silestone, and cabinet manufacturers carry their own warranties. We'll help you file claims and coordinate repairs.

  • Stand behind our workmanship for one year from installation date on our labor.

  • Talk to you. Seriously. Before you leave a bad review or dispute a charge, call us at (440) 953-9782. We've been doing this for 50 years and we've solved every kind of problem you can imagine.

How our payment structure works:

  • We typically collect half of the total at time of template - that's when your project becomes real and materials get ordered/cut.

  • Balance is due upon completion of installation.

  • Once we've templated, no refunds apply - templating is when the custom work begins.

Cancellations:

  • Before templating: contact us and we'll work it out based on where things stand (materials ordered, design time, etc.).

  • After templating: no refunds - your material is being cut, ordered, or built.

Damaged goods on delivery:

Inspect your countertops and cabinets at delivery/installation. If you spot damage, tell us immediately - before installation. Once installed, damage claims are limited to defects, not cosmetic issues you didn't flag at delivery.

Questions? Call us: (440) 953-9782 or stop by 38287 Willoughby Pkwy. We're old school like that.