📄 PRIVACY POLICY

Privacy Policy

Last updated: August 4, 2026

The short version: We collect what we need to serve you (name, contact info, project details), we don't sell your info to anyone, and we keep it secure. Full details below.

1. Who we are

Counters & More, Inc. ("we," "us," "our") operates countersandmore.com. We're an Ohio-based custom countertop and cabinet company at 38287 Willoughby Pkwy, Willoughby, OH 44094.

2. What we collect

When you contact us, request a quote, or book an appointment, we may collect:

  • Name

  • Email address

  • Phone number

  • Home/project address

  • Photos or descriptions of your project

  • Payment information (processed through secure third-party processors - we don't store card numbers)

When you visit our website, we automatically collect:

  • IP address

  • Browser type and device info

  • Pages visited and time spent

  • Referring website

  • Cookies (see Section 6)

3. How we use it

We use your information to:

  • Respond to inquiries and provide quotes

  • Schedule and complete your project

  • Send project updates and appointment reminders

  • Process payments

  • Send occasional marketing emails (you can unsubscribe anytime)

  • Improve our website and services

  • Comply with legal obligations

4. Who we share it with

We do not sell your personal information. We share it only with:

  • Service providers who help us operate (hosting, email, payment processing, scheduling)

  • Subcontractors involved in your specific project (rare - we don't sub out much)

  • Legal authorities when required by law

  • Google Business Profile (if you leave a review)

5. How long we keep it

  • Customer records: 7 years (for tax and warranty purposes)

  • Website analytics: 26 months (Google Analytics default)

  • Marketing emails: until you unsubscribe

6. Cookies

Our website uses cookies to:

  • Remember your preferences

  • Analyze site traffic (Google Analytics)

  • Improve user experience

You can disable cookies in your browser settings, but some site features may not work properly.

7. Your rights

You can:

  • Request a copy of the data we have on you

  • Ask us to correct or delete your information

  • Opt out of marketing emails

  • Ask questions - just email contactus@countersandmore.com

8. Security

We use industry-standard security to protect your information. However, no method of transmission over the internet is 100% secure. We can't guarantee absolute security, but we take it seriously.

9. Children's privacy

Our services aren't directed at children under 13. We don't knowingly collect information from children.

10. Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

11. Contact us

Questions about your privacy or this policy?

Counters & More, Inc.
38287 Willoughby Pkwy
Willoughby, OH 44094
(440) 953-9782
contactus@countersandmore.com